The staff was very nice and pleasant

No actual parking, I had to use the valet service

Great location downtown in the middle of everything and close to plenty of food!!!

Some of the staff were absolutely not customer service centered people. If you don't like people or care about your customers, why work at the front counter?? She didn't look at her customers, she didn't get off her chair to help people, she acted like having to do her job was the last thing she wanted to do. She was the worst and needs to be repositioned to a back-of-the-house position! However most of the guys working here were friendly and approachable, helping to solve issues immediately! It just sucked having to wait until someone who cared would actually help.

The big lobby

The location was horrible couldn’t find it had to look for a sign off street parking that you had to pay for , didn’t have enough bedding for the pull out beds.

The Breakfast was not pleasing!

parking

Location was good

Having to pay for parking and breakfast wasn't very good

Decent location just far away parking options

The WiFi didn’t work for a whole day so no tv. Cleaning people didn’t want to clean our room. There was a problem finding our reservation waited an hour just for them to magically find it when I was about to cancel reservation. Found hair in shower and over the soap for shower.

The hospitality was Top Notch!!!

Would’ve liked to have a fruit option for breakfast.

The staff was friendly

It was very hard to find the hotel, as the signage is directly on the building and very small. It was also difficult to find a place to park in order to come in and check in. There is no self-parking, paid street parking is extremely limited, and the $45 a night valet parking price is high for the location. There were several big events in the area and while the staff was friendly and helpful, they were very unprepared. We arrived a little early to check in and had to wait over an hour for a room to be ready (even after checking in through the Hilton app). You could tell that the room had been turned over very quickly as there was still trash in the bathroom and the floors hadn’t been vacuumed. We were also missing linen for the pull out bed and when we called down to the desk, we were told that they were completely out of pillows and that we would have to come and get the sheets ourselves. The rooms are a bit small and do not really fit 2-4 people, unless you like to literally sleep on top of each other. Once the pull out bed is out, there is only about a foot of space between the wall and the foot of the bed, blocking access to the bathroom and the door, which could be unsafe during an emergency. The breakfast was okay, about what you’d expect for a hotel breakfast but the tables and floors in the dining room were very dirty (and this was around 6:30/7am- before the breakfast rush). Lastly, there was some sort of software update that deactivated the keys on Friday. That’s fine and all, but there was no notification other than a letter posted by the elevator that was printed in size 12 point font. If you didn’t get close to it to read it, you would have never known that you needed to stop at the desk and get a new key. An elevator also broke down between Friday and Saturday, leaving 2 elevators to service 12 floors between 2 hotels.

Very clean room, good location, walking distance to several eating places and the hockey Arena

Just the fact that it was in downtown St. Louis

Valet parking

Ran sink for 30 minutes trying to get hot water, tv didn’t work, thermostat didn’t work (it was freezing all night), desk staff at night were very rude and short with us.

The room was very nice good food nice and clean

The elevator was a little faulty and the front desk lady was rude

Nothing we liked

1. Very expensive 2. Breakfast was a wash. When we asked for bread they close the door on us it was 9:30am and it was supposed to last till 10 am 3. Rooms smaller than regular home2 suites 4. Parking was expensive too need to mention while booking 5. 316 room number bed was not comfortable at all. I am a Hilton member and I stay in many Hilton hotels but this is my worst experience ever. Hilton# 1622436184

The girl at the front desk was excellent. The building and it's history was interesting.

The neighborhood. I don't know if it was from outside or inside but the I could smell marijuana most of the night.

location and the interior is very nice

advertisement stated Roll-In-Shower and the shower has a 8” ledge to get over. Staff members Octavia and Destiny won’t accept responsibility and change me to a proper room i can safely shower. i haven’t showered in two days and that’s not a concern for Octavia not Destiny. i made several calls to guest services to explain my issue and i was over talked, lied to, dismissed, and nothing was done even after i went downstairs to the front desk.

Nothing

No parking, room keys didn't work- for anyone. Never had enough breakfast. Valet broke my key fob.

The staff was welcoming. My request for early check in was granted.

The parking situation needs attention. It is very limited if you don't want to pay $45 a night for valet service. The elevator area and elevators were filthy. There was a large stain on THE MAIN comforter on the bed. When we called the front desk to make them aware, they brought a let out couch sheet set with a still damp blanket in it. My shade was broken, so we were up with the sun. It was also hard to find the Hotel using GPS. Lastly on the website there is a picture of an outdoor pool. There is no pool! $150 per night for 2 nights. My Wife and I were celebrating our 2 year wedding anniversary. I was disappointed because we have stayed in Home 2 Suites in other states and had great experiences.

The room was clean nice price and great location

The key lock was broken so we had to get someone to let us in and out when we want to leave or return which was inconvenient

All staff was very friendly and accommodating, considerate and attentive. Front desk staff especially kind. and considerate. Great food selections set-up, and taste, very clean beautifully furnished accommodating excellent dining environment. Our room sleeping, relaxing and snacking, bathroom and personal areas great. Valet parking was pronto courteous and done with a smile.I wish my schedule had allowed me to spend more time in it.

The city street department repeatedly closing the entrances to the hotel.

We booked our room on-line in the mid-afternoon when we spontaneously decided to stay over night to attend the Cardinals game that evening. We drove from the Gateway Arch parking garage a few minutes later and checked in. The valet parking secured our vehicle. We walked back to the river front, then to the game, and back that evening.

The building is being renovated, resulting in the sidewalks along the sides of the building being closed. We walked an extra block to avoid these which put us on streets on which we felt comfortable (we have lived and traveled in many urban environments). This was a minor inconvenience which will be resolved when the renovations are finished.

My boyfriend got sick and it was a urgent care located about 4 minutes away which was perfect

All the construction

Location and staff

no comment

You tell us that you have an extra bed and it doesn’t have.

The breakfast was good. Location. Updated clean style of hotel

Having to valet or coin park so we chose valet. They never answered the phone so we had to wait every time. Hotell room floor was greasy feeling. Some staff not very friendly

very nice room, good breakfast, good downtown location

email said check in at 3, front desk said we couldn’t check in until 4. we had to make an appointment and needed to store our bags, the staff just said sorry, we can’t help you. they also said other customers mentioned seeing a 3 pm check in time. You need to fix this, or empower your staff to help, because travelers make plans based on your faulty information and all your staff do is apologize.