Very good, helpful staff, good area plenty to do

Situation very central

Lovely location, fabulous rooms,

It as cold around the bar I asked if the fire could be put on but was told it wasn’t a fire just a feature?

Relaxed, lakeside hotel, beautiful views, friendly staff and great breakfast. We were celebrating a birthday and we were greeted in the room with birthday treats and a card, so thoughtful 😊

Rooms could do with a lick of paint.

The location was lovely

Lovely big bedroom it was cold in room but they bought us extra heater to room

View was great, bathroom was clean and the room was a good size. The staff were pleasant and the hotel surroundings and ambience were lovely.

The room was tired. There was mould near the bed and lots of marks around the place - it just looked a bit shabby. The drinks glasses weren't wrapped, so no idea whether they are clean or not, and not great considering they are kept in the bathroom. Lots of condensation on the inside of the doors, which dripped down and made the carpet wet around the doors.

Lovely place just needs a little refurbishment but it was clean and comfortable

The spiders were a bit scary, you should have mosquito blinds. The bathroom was a bit too basic and the silicon was coming off the bath, sink, toilet etc

Absolutely great customer service from most staff, especially those on reception and in the spa section. Loved the location of the hotel to explore near by places.

The restaurant and bar menu lacked a choice of meal items. There was dust under the desk from day one and still remained there after I had checked out. The bathroom accessories could do with updating, shower head, bath tap and sink.

The breakfast was good, The staff were very good and the surroundings were lovely.

Our room only had a very small window which was too high to see out of and the decor in the room was a little dated.

This is the second time we have stayed and enjoyed as much this time as we did the first time

N/A

View of the lake, breakfast was nice

Single beds instead of double, door had no lock, towel had brown stains all over, loud banging and noises from guests all through night

Cant just go swimming.

We love the location and the general ambience, so chilled and relaxing

The restricted breakfast times, but we understand the need for this

Breakfast always hot Beautiful lake views Staff always friendly Room was a good size

Sounds petty but would of liked a light in the wardrobe when boiling the kettle

location, breakfast, lake side room.

bathroom was a little tired

Location lake view facilities peaceful surroundings local amenities swimming pool and spa lovely staff and lots to do or not just relax

They only take card payment even if its small like £2 which was annoying and couldn't charge my card to my room because it was a debit card frustrating Also make sure you book Spa or restaurant as soon as you get there or before as it will be fully booked fast and you will miss out Booked at the boat house restaurant got there to find out the menu was reduced because they had sold out of a lot of produse so had to go to the bar and eat there that said all the staff were great

it had a lot of facilities to explore and was in a good location to travel around and visit different towns close by. The breakfast was a highlight as well as the pizza van by the lake. There was a really nice atmosphere and staff were all very friendly

The rooms aren’t very soundproof, noise is easily heard from room to room. I think people staying at the hotel should also be able to access the pool, sauna and steam room facilities even if not having a treatment

Good varied selection for breakfast. Location good to explore the main Cotswolds villages/towns.

The evening meals were expensive for the quality of meals on offer-similar to fast food quality. Bottle of wine prices extortionate! Bit unfair to expect guests to pay a high price to use hotel pool! It was only ‘free’ to use if paying for expensive Spa treatments.

Really a relaxing place, comfortable room, very clean. Good environment. Good spa facility Good breakfast

The dinner at the restaurant were not testy at all.

the room was quite nice, the view was lovely but the shower was pretty poor and the wifi was absolutely rubbish. I could hardly get 1Mb! I couldn't get much mobile signal either so was pretty stuck with getting any work done. the food choices was Ok but quite boring and not enough variety considering how remote the location is.

The environment and the lakes

Having to take breakfast in the hotel reception area was not ideal. There were 5 fire alarms during our stay and during our attempt to evacuate following the prescribed route, we ended up trapped in a dead-end with a load of other hotel guests on the terrace. We had to be let into the restaurant by another hotel guest so that we could evacuate through the hotel lobby. When I complained to the restaurant manager, he told me he was not aware of where the evacuation routes were and so couldn't comment. I will be leaving a report with the local authority fire officer on this matter.

The evening meal was amazing and the location outstanding. Disappointed we couldn't get spa treatments so couldn't use the pool.

Nothing

The room was spacious and comfortable and the buffet breakfast was excellent with a large choice. Location was good with a short drive to Cotswold villages.

nolthing to dislike

nice location good facilities

The room was very very far from reception with little or no signage

Room was comfortable and shower was excellent. Staff on reception were very helpful and friendly

Overpriced and not value for money. Room for breakfast was dirty and hard to find a clean table. Food was expensive.

Great location

Both adult and cot mattress were awful. Bedroom was dated and could’ve been a lot nicer for the price we paid.