La chambre , la salle de bain, le petit déjeuner exceptionnel!! Le metro pas loin, le coin jeux video, le resto de l'hotel très bon!

Le canapé lit est juste affreux, le matela est plié et creux!!! À changer absolument!!c'était pas agréable pour nos enfants qui ont dormi à deux!! Pas de superette ou magasins près de l'hotel dommage! Hotel sympa mais viellot ! Enlever cette moquette partout!!! Et les fènêtres sales et on sait pas ouvrir.... dommage

Bom pequeno almoço, funcionários muito simpáticos e prestáveis

Relación precio-calidad, su ubicación, el desayuno tipo buffet perfecto

Que no incluya el parkin

Las habitaciones amplias Camas cómodas Buen desayuno

Un pelín alejado del centro para ir andando

la ubicación

Nada

Pequeno almoço

Não ter estacionamento

Das Frühstück wurde gesondert zugebucht, Preis/Leistung 16€ pro Person = okay.

Keine Willkommensbroschüre auf dem Zimmer, keine Info, wann, wo Essen stattfindet. Das ist wohl das mindeste was man erwarten kann, wenigstens in englischer Sprache, deutsch kann man nicht überall erwarten.

The smell of the room...stinky! The carpet was old musty dirty and torn in places, the toilet seat was chipped, and the wash basin light was cracked and not working. Noisiest air conditioner. I never expected such a bad experience from Novotel, surely it is nowhere near to 4 stars, Worst stay ever.~165 Euros for one night with such a sub-standard room, a total rip-off, I totally wish to be reimbursed

Just the restaurant part, didn't try (neither breakfast nor drinks) but aesthetically beautiful

stayed for one night to be closer to the airport. really good facilities staff were friendly

I booked for my wife & kids. They said that they loved the stay and willing to come back again. The ladies in the kids playroom were exceptionally great and pleasing. Kids enjoyed the playroom. Breakfast was awesome and right upto 5 star standards. Over all it was great choice to book this hotel. Thank you Novotel & Booking.com

When i booked the hotel i have added the names of Wife and 3 kids. However there was some misunderstanding and names were mis-matched. However it was managed well at the reception.

I loved the lobby, the breakfast and eating area including the restaurant staff. Amazing friendly and ensuring that all was well with myself and kids.

The receptionist that served me was abrupt. The gentleman was friendly and welcoming. I wasn’t too pleased with the sofa bed where my children slept it was uncomfortable.

Good breakfast and friendly staff

My room was a bit noisy (could hear my above neighbours all night).

Easy access to social amenities

The sofa beds were not comfortable and the hotel needs some refurbishment,, it looks a bit outdated.

Location is OK, close to metro. Pool is great and has a good size. Rooms are big with good air-conditioner. Underground parking.

It seems that this hotel need serious renovation: dirty and smelly room carpets, broken lifts, falling stair cases in the play area. This is a big hotel with more than 100 rooms - for this amount of customers there are only 2 receptionists. As a consequence at the check-in or check-out time the queue is 1 hour long! The hotel staff is clearly exhausted that affects customer service. Hotel restaurant is severely overprices.

restaurant and clean bedroom . The adult bed

The kids bed , realy uncomfortable

Room is old and furniture very old and not comfortable. Bed not comfortable. We booked a family room and it came only with non comfortable queen bed and an old sofa.

Very nice stuff. Amazing breakfast! Diverse activities for children.

Not the best location but close to the airport

It is at an “easy to reach” location with generally available parking lots accross. Breakfast was nice with many options.

Carpets at the room did not look clean with stains over it. Extra beds were not comfortable so we had to ask for extra mattresses which made it relatively better.

Food was good and neat rooms

Long wait for breakfast!! Pool over crowded not enough chairs

Hotel location was good, 5x stops on Metro to city centre..

Room was basic, bit outdated and the pool area requires a bit of life, bar open halfthe time and no bins available in the area.

So family friendly. I wasn’t expecting all the kids club or games for kids. It was such a welcome surprise. The pool was great too. Just what was needed after walking around Lisbon in the heat.

The rooms are very small for a family of 4, and the sofa bed is very uncomfortable. Both our kids were not happy sleeping on it and they normally sleep anywhere.

Very nice Hotels staff was very friendly and good Location.

None

Great location. Close to metro, .Buses and airport.

Room was not clean. Room was dusty. Not vaccumed, bathroom had black mould on wall. Bedsheets not cleaned.