Hotel in City of Westminster
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Novotel London Waterloo is located in the heart of London, just a few steps from the banks of the River Thames and a short walk from the Westminster Palace. The hotel has a fitness center and secure on-site parking.
Amenities
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of City of Westminster
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Sep 2026
Room very clean and comfortable.
It was all agreeable
10 / 10Outstanding·Aug 2026
Superb location for my travel purpose. Ultra clean premises and very kind and helpful staff.
Slightly overpriced, but definitely worth it.
9 / 10Outstanding·Aug 2026
The location of the hotel was really helpful, there's a bus stop 2 min away from the hotel and there is another bust stop just opposite the hotel, so it made commuting easy. The hotel is conducive and very warming. Staff are friendly. Nice and affordable meals
I had to go outside of my room to fetch water for drinking and the bottle in the room is small, notheless, that is not a deal breaker.
6 / 10Average·Jul 2026
we found our room to be clean and comfortable, and we appreciate the housekeeping team’s efforts.
Unfortunately, our experience with the restaurant did not meet the standard we expected from a Novotel hotel.
We had booked our stay on a half-board basis, expecting a good variety of meals. However, the selection of food available was very limited, and our daughter was only allowed to choose two items from the menu, which was both disappointing and unnecessarily restrictive. This limitation was never made clear when we booked our stay.
In addition, the quality of the food was disappointing, and on several occasions we were told that items listed on the menu were unavailable because key ingredients were missing. As a result, the already limited menu became even more restricted, leaving us with very few choices.
More concerning, however, was the attitude of some of the restaurant staff. They appeared unhappy and unmotivated, and on more than one occasion their behaviour towards us felt unprofessional and discourteous. During one interaction, I looked at a staff member’s name badge so that I could identify him, but he noticed and said, “I keep forgetting to wear it.” I found this response inappropriate and it gave the impression that staff identification was not being taken seriously.
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Top rated by guests
8.2Excellent
(2,642 Ratings)
"Superb location for my travel purpose. Ultra clean premises and very kind and helpful staff."
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