Resort in State of Quintana Roo
4-Star Resort
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Beachfront and Private Beach Area
Amenities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Garden
Sauna
Beach front
Smoking allowed
Safe
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Mar 2026
The facility and staff are excellent. Our second trip there and have had a wonderful time including with the other guests. No pressures or expectations, but a very open and comfortable environment.
The food, while presented elegantly, can be somewhat generic. A little more option for food choice would be nice. But of course, this is not a resort to be visited for the Michelin star food quality, and what is there is still good.
10 / 10Outstanding·Jan 2026
Beyond our expectations at every point of contact
Beautifully designed grounds and rooms
So good we didn’t want to leave
8 / 10Excellent·Jan 2026
Excellent facilities and staff attention. Particularly pleasurable is the very many restaurants and food/drink stations. The provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained. The rooms are set out in blocks with well tended 'jungle' in between, creating a pleasant aspect. Racoons and Coatis visited the hotel gardens at dusk.
This hotel promotes a sensual atmosphere, clothing optional, in an adult only setting. January is 'Life Style' month, but it seemed they were in the minority, many couples put clothes on to go in the hot tub! We visited their other hotel, Desire Pearl, under the same January promotion. The difference was stark. We had been deceived, Pearl met the marketing focus, Riviera Maya did not.
6 / 10Average·Jan 2026
Most restaurants close to our room. We liked the outside coffee shop. Met a lot of great people. Food was very good. Majority of staff excellent.
Breakfast buffet much the same everyday. Most hot items lukewarm. Lunch buffet same. Other breakfast choice reserved for certain members only. A couple of restaurants were closed a couple of days during the week. Concierge did not tell us upon check-in, so until you made reservations you didn’t know. Air conditioning fan in the room rattled all night long. Our room was not cleaned until 5:00 PM or later other than one day. Floors were never scrubbed, bathroom sink was never cleaned during our stay. One of the bulbs in our room was flickering, and another bulb was burned out in the same fixture. Batteries in the TV remote needed to be changed. Types of alcohol and mixes were different at every bar on the property. No consistency. Every day by 11:35 AM standing in line was a must to get a reservation at the restaurant you wanted. Reservations opened at noon.
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Top rated by guests
9.3Outstanding
(151 Ratings)
"The facility and staff are excellent. Our second trip there and have had a wonderful time including with the other guests. No pressures or expectations, but a very open and comfortable environment."
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