The PENZ Hotel
Top rated by guests
9.1Outstanding
(2,427 Ratings)
"Staff, location, actually everything"
Verified guestDon't miss out! Price and availability may change
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Located in the heart of Innsbruck, the city’s first design hotel has opened its doors and enriched the city with an architectural jewel.
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Housekeeping available
Cleaning products
9 / 10Outstanding·Sep 2026
Great location in the center of town. Could walk to every thing.
One of the best hotel breakfasts I have had.
Comfortable and clean room
9 / 10Outstanding·Sep 2026
Central location with access to an underground car park was very convenient . Breakfast was fabulous as was the roof top bar staff very helpful and friendly
10 / 10Outstanding·Sep 2026
Staff, location, actually everything
Everything was great
5 / 10·Oct 2025
This was one of the most shocking stays at a hotel!
1.First, when I got there I was told I had booked for one person and not two and that a surcharge would be added. When I said this must be a mistake and I need to check, all I got was "yeah ok well you'll be charged, just so you know". That is horrific customer service for one and no attempt was made to clear it up or even do a fake apology. I will still dispute this charge because I don't understand why you charge me for a second person on a two people room. I booked the big room and paid for it regardless, what are we charging extra for exactly?
2.The wifi is HORRIFIC! If you travel for work, there is no way you'd be able to get anything done. I have screenshots of the wifi dropping, then saying my password is wrong, then saying the wifi isn't available, then connecting and not working. I have never experienced anything like it in a hotel that claims to be a "Design hotel" in the middle of the city where you assume they target business travellers.
3.The noise was incessant! We were given no "do not disturb" signs and at 8:12am on a SUNDAY we had to tell housekeeping to get out of the room when they just randomly entered????? Why is housekeeping doing anything that early on a weekend? Not to mention being shaken awake at 1am one night by some drunk women screaming in the hallway. When we went out to ask why they're screaming at 1am they screamed that this is a hotel and they're partying. I guess this is the type of guest you expect there? This has absolutely never happened to me before and I've stayed in hotels with drunk brits
4.The fact that they claim to have parking is ridiculous. They just happen to be next to a public parking that you get charged full price for. That's not parking they can claim as a facility because that's just the same as saying you can park on the street nearby and deal with it.
$$$$
Top rated by guests
9.1Outstanding
(2,427 Ratings)
"Staff, location, actually everything"
Verified guestDon't miss out! Price and availability may change
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The PENZ Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The PENZ Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The PENZ Hotel?
We found 20 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and non-smoking.
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