Hotel in Krakow
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Within just a 5-minute walk from the Wawel Royal Castle, the Novotel Kraków Centrum features an indoor swimming pool and jacuzzi. Its spacious rooms have free internet and tea/coffee facilities.
Amenities
Business facilities
Airport transportation available
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Krakow
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Sep 2026
Excellent breakfast. Superb location, close to everything. Efficient and friendly staff.
Could not open the windows in the room.
10 / 10Outstanding·Sep 2026
Excellent hotel! About a 20-minute walk to the Rynek Główny. A bus stop is about a 2-minute walk from the hotel with lines all over the city, including a line to the airport. The light rail line is currently inactive because of the renovation of the entire street.
A large, spacious and clean room. View of the river and the castle. Rich and varied breakfast.
Clean and well-equipped play area. The hotel staff was very kind. It is highly recommended!
The swimming pool was fine, although the water could be a bit warmer, not suitable for children.
The drinking glasses we used were not washed or replaced with new ones.
10 / 10Outstanding·Sep 2026
Great location. Good facilities. Clean rooms. Tasty breakfast.
Bar prices.
6 / 10Average·Nov 2026
location was god.
Unfortunately, our experience at this hotel was quite disappointing, mainly due to poor communication and problems during breakfast.
I tried calling reception three times from my hotel room to get some information, but each time I was redirected to an automated answering service promising that someone would call me back. Unfortunately, nobody ever did.
Breakfast was another disappointment. We found a large piece of eggshell in our scrambled eggs, which was very unpleasant and unacceptable for a hotel of this standard. We arrived for breakfast at around 9:00 AM, but there were no available tables, so we struggled to find somewhere to sit.
When checking out, we explained all these issues to the receptionist. She apologized, but unfortunately, her apology did not feel particularly sincere, and we felt that our concerns were not taken seriously.
Overall, we expected much better service and attention to guests, especially from a hotel of this category. It was a disappointing experience.
$$$$
Top rated by guests
8.8Excellent
(4,164 Ratings)
"Excellent hotel! About a 20-minute walk to the Rynek Główny. A bus stop is about a 2-minute walk from the hotel with lines all over the city, including a line to the airport. The light rail line is cu..."
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