Hotel in Krakow
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
The Sheraton Grand Krakow is a 5-star hotel located in the very heart of the city, at the foot of The Royal Wawel Castle and just 131 feet from the Vistula River boulevards.
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Ironing facilities
Safe
Childcare services
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Krakow
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Oct 2026
Very clean. Comfortable rooms. Lovely bar / restaurant areas.
Nothing, it was all lovely.
10 / 10Outstanding·Oct 2026
Clean, spacious, friendly staff and excellent location with rooftop bar
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8 / 10Excellent·Aug 2026
It is a very pleasant hotel with a fantastic location.
The rooms are comfortable, with high-quality bed linen and towels and a decent amount of space; the breakfast offers a good variety, and the spa area, while small, is very pleasant.
Having dinner on the terrace at sunset is highly recommended—it offers one of the best views in Krakow.
As for the staff, everyone was excellent—with one exception—ranging from Julia at reception to, in particular, Monica at the concierge desk.
The exception was a receptionist named Barstouz; he spoke to me very rudely when I tried to secure a parking space for my rental car—a space I had been told would be available. I cannot understand how someone could speak that way to a customer who was addressing them with complete courtesy and respect.
Apart from this one negative point, the experience was very positive.
Only the very bad attitude of the receptionist Mr Barstouz that was really inappropriate
6 / 10Average·Oct 2026
Good location, spa is okay, pretty good gym
We have to wait for a long time for our second room to be prepared. We decided to go for a walk until everything is ready. After several hours we found out that beds are separated, there is no additional bathrobe so we had to talk to receptionists again to handle it.
While visiting spa we found out that one of the slippers had a hole in it.
Because of the reason we had 2 rooms we can compare and it’s kinda surprising that administration put complimentary sweets for the first room but did not for the second. Of course it’s not a big issue but it’s one more small issue which is totally not the 5-star hotel level unfortunately.
When we were checking out staff member asked the experience was good. I said that it was good partially and mentioned problem with waiting for the room. The receptionist apologized for it which is absolutely fine but mentioned that there probably was a fully booked hotel which is absolutely doesn’t make sense why it should be an excuse for the 5-star hotel.
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Top rated by guests
9Outstanding
(1,631 Ratings)
"Very clean. Comfortable rooms. Lovely bar / restaurant areas."
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