The hotel was absolutely beautiful, the staff could not do any more for you, they were always so happy to help and always had a smile on their faces no matter the time of day. So peaceful and relaxing and just one of the best hotels we've stayed at, we'll definitely be back and stay in the same place.

Literally nothing we didn't like, was perfect.

The room was lovely and full of character. The bed was very comfortable and the layout of the room was great - much more space than other hotels in York i've stayed in. The location was brilliant - easy walking distance to the centre and lots of lovely shops and restaurants on the same street. There were lovely biscuits and a bar of chocolate which was nice.

The parking - but that's not the hotel's fault because space here is such a premium. York is a nightmare to park in - leave extra time if you are new to the city because we always struggle to park.

Very good location to city centre. Very helpful staff. Good quality breakfast.

Hotel Car parking rates were high.

Everything staff,room,breakfast, location all fabulous

Nothing

Location was great, closer to the city centre than it appeared on a map and loads of good restaurants nearby. Room was clean and comfortable. All the staff we met were lovely, very friendly and welcoming. Breakfast was very good.

When we opened the bedroom windows for fresh air there was quite a lot of noise from the (student?) accommodation opposite but that might just have been because it was the weekend/end of term. Would have eaten in the hotel but the restaurant only served pizza.

Good location

Fire alarm tripped just before 7 am and went off intermittently over the next couple of hours, a pipe burst and flooded the ground floor and so had no hot water for most of our day

Clean/ comfortable

Food menu basic

The staff were great and looked after us during our stay and the bag drop off both prior to our room being ready and after checkout was good. The area is quiet and the good glazing makes street noice minimal, lovely large bed with choice of pillow hardness which was a nice touch.

The room, though a decent size and clean was somewhat tired in areas, there were holes in the plaster around the shower area, peeling paint and mould in the grouting. There was some noise from rooms above due to the wooden floors.