Hotel New Otani Tokyo The Main
About this hotel
Nestled in Shinjuku, this attractive hotel for $62 per night is a fantastic choice for your next vacation. Surrounded by a beautiful 400-year old Japanese garden, Hotel New Otani Tokyo is situated in central Tokyo and offers comfortable accommodation less than a 10-minute walk from 5 subway lines.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Garden
Map of Shinjuku
Reviews
4.3/5.0
Excellent(592 Reviews)
100% verified reviews
10.0
a lovely large room with garden view great city location good facilyties
nothing
8.0
except reception which was somehow duplicated for coming early everything was allright
a better english speaking reception knowingly it is not the maternal language
7.0
Good
Not good location
8.0
Sehr sauber.
Fantastisches Bad und täglich erneuertes Zubehör (Kosmetik, etc. von guter Qualität).
Die Grösse des Hotels, viele Einkaufsmöglichkeiten unter einem Dach.
Zu harte Betten - schlaflose Nächte.
Check in nach 24 h ermüdender Reise grundsätzlich ab 15:00 Uhr.
3.0
Location
Overall service level was disappointing, the staff seems disconnected and lacks hospitality.
Wouldn’t be staying at the hotel again and I’m afraid shall not be recommending to other travellers
8.0
Room- It was spacious and overlooked the japanese garden and had a view of mount fuji on clear days.
Garden- Oh my god i was transported when I was in the garden and I will visit again simply to experience it again! It was marvelous!
Location- Spectacular location away from the crowded neighborhoods and felt safe and was clean and beautiful!
Coffee- Very tasty
The enthusiasm in staff was missing and although this is a luxury 5 star hotel, it doesn't show in aspects of interior and the hallways and in the taste of the food. It was a bit dark and you can tell there is a bit wear and tear in the rooms. The bed was a bit hard bit really big. I think there is room for improvement in terms of style and decor and lighting.
9.0
Rooms were well appointed and very quiet, the Japanese garden was beautiful
I would have liked more translation in the room information for things like room service, it may have been there, I probably missed it
9.0
Einmaliger Park mit Wasserfall. Alle Angestellten überaus freundlich und hilfsbereit. Frühstüch auf der 40. Etage mit Supersicht! Erstaunlich gut organisiert bei den Massen, die da beherbergt werden.
Anstehen fürs Frühstück. Wurde aber immer recht gut gehandelt und es gibt div. Möglichkeiten.
Alles recht weitläufig, die Orientierung ist nicht immer einfach
9.0
Beautiful garden. Spacious room with nice view.
Would like complimentary use. Of spa & gym
7.0
Café da manhã ok, bem padrão. Não era ruim, mas normal. O hotel tinha três restaurantes disponíveis sem custo adicional na minha reserva. Um deles, exclusivo de comida japonesa, estava bem vazio. Os demais, muito cheio, sempre com fila. O hotel é utilizado para eventos, como congressos e casamentos. Nesse sentido, tem várias lojas muito bonitas no andar térreo e no B1. O ponto alto desse hotel é o jardim, que é lindo, tem mais de 400 anos.
Não é segredo atualmente que o cartão Wise funciona mal no Japão. Mas ele funcionou bem nas transações online. Todas as outras três reservas que eu tinha feito com a Booking, eu pude pagar adiantado, em ienes, pela Wise. No New Otani, eles têm uma política de cobrar somente na saída. Eu até solicitei a cobrança prévia, logo após o checkin, porque o valor era significativo e precisava saber se precisaria trocar dinheiro no caso do cartão não ser aceito. Mas não pude ser atendido (e eu falo japonês), devido à política do hotel. No final, no checkout, o cartão Wise não funcionou e tive que usar um outro cartão. Não foi legal isso. O hotel é grande, então tem muitos hóspedes. É sempre muito cheio.
10.0
When you check in, they escort you to the room and explain everything
9.0
Gute Lage und Ausstattung
Zu groß
10.0
スタッフの対応が完璧でした。
まずフロント対応のスタッフも英語と日本語両方で説明してくださり、ディナーや日本庭園など親切に教えてくれました。ルームカードを持って出るのを忘れ入れてしまいましたが丁寧に対応してくれました。また、彼の脚が捻挫してしまったことを伝えると応急処置もしてくださり、とても助かりました。本当に感謝しかないです。
なし!!!!!
9.0
Even though I’ve seen more beautiful hotels and bedrooms, what I loved was how nice and helpful were the concierge and people inside the hotel.
All of them were really nice, they helped in all different ways, they spoke good English.
The breakfast was good, there’s also a nice garden in which you can have a nice walk.
Really suggest this place :)
9.0
Very clean and comfortable rooms and a very nice breakfast restaurant overlooking a beautiful Japanese garden. Excellent service.
A bit pricey
7.0
Very convenient location
It's in the centre of Tokyo
The building is old. The lobby and shopping arcades are like from the 80s.
There was a USB charging port at the bed side but when the room light was off, the elect supply was turned off too. so we couldn't use the charger while sleeping. Not very convenient.
10.0
Most amazing place stay. Magical experience.
9.0
The location and the facilities were excellent. There was a good choice of restaurants in the hotel.
The bathrooms were a bit dated though they did function well. The outdoor swimming pool could do with a revamp.
9.0
The cleanliness and the service of all the staff. Breakfast at the Main was outstanding.
The bathroom could use some renovation as well as the room. The bed was a bit stiff.
The location is a little far from points of interest
10.0
A little dated but nonetheless exceptionally good.
The staff the good the gardens.
9.0
The elegance and the gardens.
The pool was closed.
4.0
The garden and some of the restaurants and public areas are great
Our bathroom and bedroom were very dated and there was absolutely no soundproofing, we could Very clearly hear both rooms next to ours. Not what I expect from a five star hotel
9.0
location!
Concierge was very good and very helpful; doormen were always respectful and cheerful (good way to start and end a day)
10.0
Accommodations were wonderful and staff very helpful!
no concerns
10.0
The staff was exceptionally kind and hospitable. The room was beautiful and the Hinoki wood bathtub was perfect for soaking after a day of sightseeing. The selection of amenities in the room was also great. Easily accessible by subway.
8.0
Very beautiful hotel. Fantastic garden connected with the hotel. Possibility to access several restaurants and facilities.
The hotel is not close to metro station and requires 10 minutes' walking distance to the closest metro station. Though breakfast room has a great view of the garden we have not found the breakfast excellent as expected. One of the restaurants requires an additional fee for the breakfast. The use of some facilities (external pool) are reserved to New Otani members.
The television in the room is a very old monitor with low resolution and small dimensions.
9.0
location and staff friendliness
the tvs are old
FAQs
How much does this hotel cost compared to others in Shinjuku?
The average price for a rental in Shinjuku is $81 per night. This rental is $19 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel New Otani Tokyo The Main. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel New Otani Tokyo The Main. Enjoy the water!
Is Hotel New Otani Tokyo The Main pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel New Otani Tokyo The Main?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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