Hotel in Maspalomas
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
H10 Playa Meloneras Horizons Collection is next to Meloneras Beach and Golf Course in southern Gran Canaria. It has 3 swimming pools, a sun terrace, spa and striking design inspired by Antoni Gaudí.
Amenities
Business facilities
Airport transportation available
Shuttle available
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Beach front
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Accessible by lift
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Maspalomas
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Perfect for quiet holiday.
Not too many screaming children.
Everything was good.
We just relaxed
10 / 10Outstanding·Sep 2026
The property itself, the location, the infinity pool area was great. The location of our room was perfect, with easy access to most meal locations, the infinity pool, and the parking garage, as well as the access to the beach area. But above all the staff! Very professional, service oriented and always with a smile and ready to help.
The water of the big pool was too warm. The quality of the food at the Italian Restaurant needs to be elevated.
7 / 10Good·Aug 2026
We had a very nice holiday overall, and we really enjoyed Gran Canaria. We had previously visited Tenerife, and I would say the islands are very different, each with its own charm.
The hotel itself is beautiful. It is large, clean, well maintained and has lovely gardens. We especially enjoyed the main restaurant, the swimming pools and the ocean views. The room was comfortable, and overall the property feels elegant.
However, our feelings about the hotel are quite mixed.
One more thing future guests should know is the location. The hotel is right by the ocean, but if you are looking for a sandy beach with an easy entrance into the sea, we usually took a taxi to Playa de Maspalomas (around €5 one way). Playa del Inglés is further away and cost us about €15 by taxi.
Despite all of this, we still had a wonderful holiday. We left with many great memories, but honestly, this hotel would not be at the top of our list for a return visit. For us, it felt more like a very good 4-star experience than a true 5-star one.
The biggest disappointment was the service. Sometimes we felt like we were almost invisible. At several bars the service was so slow that we eventually left without ordering because nobody came to take our order, and ordering directly at the bar was not encouraged.
For families with children, there is surprisingly little to do. The kids' club was closed most of the time, the playground offers very little for children over 3 years old, and most pools are clearly designed for adults. Even something simple like inflatable slides or children's entertainment during certain hours would make a big difference.
Another aspect that felt strange was the Privilege concept. I completely understand the business idea behind it, but as a regular guest it creates a constant feeling of "this area is not for you." Separate restaurants, pools and sunbeds make the hotel feel divided. In other 5-star hotels we have visited, the feeling of being treated as a valued guest came from the service and atmosphere rather than from paying for access to certain areas.
There were also several smaller issues:
Sunbeds were reserved early in the morning and often remained empty for hours, while staff did not seem to monitor the situation.
We asked for help moving a sun umbrella only a few metres, but staff refused, saying it was too difficult. We even offered to move it ourselves and only asked which one we were allowed to take.
At check-out we paid our bill for drinks and extra food, but afterwards the hotel tried to charge the same amount to our card three more times. Fortunately, they later realised the mistake and confirmed by email that the bill had already been paid.
6 / 10Average·Feb 2026
The staff were all very friendly and hospitable.
Unfortunately I didn’t realise this was one of the several huge hotels along the costal parade of Meloneras. It took me a while to understand the route from reception to my room… down in one lift, then a short walk along a corridor, up in another lift or up some stairs. I’m a light sleeper and asked to change to another room as there was a lot of noise from the restaurant that was near. Fortunately I was able to change to a quieter part of the hotel from the 3rd night.
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Top rated by guests
8.6Excellent
(601 Ratings)
"Perfect for quiet holiday.
Not too many screaming children.
We just relaxed"
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