Thompson Playa Del Carmen Beach House, by Hyatt

Thompson Playa Del Carmen Beach House, by Hyatt Resort in Playa del Carmen

About this resort

Nestled in Playa del Carmen, this charming resort for $113 per night is a great choice for your next vacation. Situated in Playa del Carmen, Thompson Playa Del Carmen Beach House, by Hyatt House, part of Hyatt features air-conditioned rooms with free WiFi throughout the property.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Family friendly

Map of Playa del Carmen

Nearby attractions

Thompson Playa Del Carmen Beach House, by Hyatt

4.1

Excellent(165 Reviews)

Resort in Playa del Carmen

4-Star Resort

Reasons to book

Great for pets

Includes essentialsPool, Pets allowed, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

$$$$

About this resort

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Family friendly

Map of Playa del Carmen

Nearby attractions

Reviews

4.1/5.0

Excellent(165 Reviews)

100% verified reviews

1.0

Mar 2024

Ruim. Praia na frente ruim. Café da manhã ruim. Estacionamento ruim🙌🏻

The accommodation was hot, or not working enough. The beach in front is not good for swimming, lots of rocks and dirt, other places in Playa Del Carmen are much better. The breakfast is horrible, almost nothing is included, water is not included, nor are the omelet fillings. Pancakes are also not included. The service from the waitress “Maugles/mauricio” is bad, always trying to add extra things. I DO NOT RECOMMEND. HOT ROOMS. BEACH IN FRONT BAD. BAD SERVICE. THERE IS NO PLACE TO STORE THE CAR. Every time you get the car it takes 15 minutes to arrive…. Hacía calor en el alojamiento o no funcionaba lo suficiente. La playa de enfrente no es buena para nadar, hay muchas rocas y tierra, otros lugares en Playa del Carmen son mucho mejores. El desayuno es horrible, no incluye casi nada, no incluye agua ni los rellenos de tortilla. Los panqueques tampoco están incluidos. El servicio de la camarera “Maugles/mauricio” es malo, siempre intentando añadir cosas extra. NO LO RECOMIENDO. HABITACIONES CALIENTES. PLAYA FRENTE MALA. MAL SERVICIO. NO HAY LUGAR PARA GUARDAR EL COCHE. Cada vez que coges el coche tardas 15 minutos en llegar…. ESCOLHAM OUTRO HOTEL! O alojamento era quente, o ar não funcionou o suficiente. A praia na frente não é boa para tomar banho, muitas pedras e suja, outros lugares de Playa Del Carmen são bem melhores. O café da manhã incluso é horrível, quase nada é incluso, a água não é inclusa, os recheios do omelete também não. Pancakes também não são inclusas. O atendimento do garçom “Maugles/mauricio” é ruim, sempreee tentando colocar coisas extras. NÃO RECOMENDO. QUARTOS QUENTES. PRAIA NA FRENTE RUIM. ATENDIMENTO RUIM. NÃO TEM LUGAR PARA GUARDAR O CARRO. Toda vez que pega o carro demora 15 minutos para vir….

Hacía calor en el alojamiento o no funcionaba lo suficiente. La playa de enfrente no es buena para nadar, hay muchas rocas y tierra, otros lugares en Playa del Carmen son mucho mejores. El desayuno es horrible, no incluye casi nada, no incluye agua ni los rellenos de tortilla. Los panqueques tampoco están incluidos. El servicio de la camarera “Maugles/mauricio” es malo, siempre intentando añadir cosas extra. NO LO RECOMIENDO. HABITACIONES CALIENTES. PLAYA FRENTE MALA. MAL SERVICIO. NO HAY LUGAR PARA GUARDAR EL COCHE. Cada vez que coges el coche tardas 15 minutos en llegar….

10.0

Mar 2024

The rooftop restaurant really surprised us with the dishes they served us .

The staff, decor, and location was by far the best hotel in playa del Carmen .

7.0

Aug 2023

Nice enough, but there are better values for the money.

Close to the beach, comfortable beds, nice shower.

Air conditioning did not work well, valet parking did not work well, location was too close to very loud clubs.

10.0

Aug 2023

I’ll be back soon.

Property was centrally located, well staffed and appointed.

6.0

Jul 2023

Great location with certain challenges

Great location

Terrible beach, power kept going out and overall condition of hotel is not that great.

8.0

May 2023

it’s a great location and a great hotel with great staff.. with a few tweaks and better communication to prospective gue

modern.. nice hot weather

seaweed and lack of beach needs some updating… our room 1008 was a bit loud ((should have given more of a heads up that this is still a party hotel not a peace a quiet spot in spite of how it’s positioned

9.0

May 2023

Superb

Overall was good. Will definitely stay there again.

3.0

Apr 2023

okaaayyyyy

location

no direct access to beach entire hotel was vacant, our room had holes in sheet and they still wouldn’t switch us out to a diff room, and wanted to charge $80 for upgrade No toiletries and if you asked they wouldn’t bring until 3rd reminder

1.0

Apr 2023

I would not recommend this hotel.

Hotel is located right at the beach, rooms are quite nice and spacious.

We stayed three nights in the queen room with American breakfast included. One day we had a trip to pyramids planned and therefore had to leave the hotel really early (before the breakfast was served). A day before we asked the personnel if we could get a lunch box (which is a common practice in almost every hotel, even with much lower standards) but we were told that we would need to pay additionally to get a sandwich. Even though we had American breakfast included, preparing a sandwich was a problem. We still asked for the coffee, some fruits and pastry, which were part of our breakfast. In the morning it turned out that we cannot get our food because the staff had no lunch boxes so we could take it with us.. On top of that at the end of our stay we were charged for water that was in the room (apparently there were two types of water but on the day of arrival we only had the ‘paid’ one) as well as for the coffee capsules. We have been travelling all over the world and to be honest this was very unexpected and unpleasant situation. Unfortunately, the staff that we talked to was not friendly and not helpful at all and that was probably the most sad thing out of the whole stay. All in all, I would not recommend this place.

10.0

Feb 2023

Exceptional

Being on the ocean and also in town on 5th st.

They overcharged for call drinks. The breakfast was mediocre. Taxes in this part of Mexico are to high, though I realized this is not your fault.

8.0

Feb 2023

high standard and nice rooms, however not really a beach club

large and comfortable rooms

little to no beach. small pool

4.0

Feb 2023

disappointed, we expected an extraordinary good experience.

Location

Bachata marathon (from 6PM thru 1130PM in the pool area is extremely noisy for guests like us. Some main facilities being repaired /painted while they should be fully operational. Evening shift wasn’t helpful.

9.0

Jan 2023

Superb

Aside the fact, that it is overall a wonderful location, a chilling place and with very friendly staff, we find it worth mentioning, that the hotel mgmt let us cancel the last night (although booked and already paid) due to a very bad health condition of my wife, which had worsened over the last two days and finally forced us to fly home one day earlier than originally planned. We had to pay no penalty, thank you for that, dear team ! We will definitely recommend this hotel to all our friends !

8.0

Jan 2023

Good place but extremely expensive

The location was great, right at the beach. The junior suite is very spacious with a very nice balcony with a dining table and a small couch to lounge. I got an upgrade from garden view to a partial sea view which was really nice and was able to enjoy the sea from my room. I liked the design of the hotel room, simple and minimalistic yet sophisticated. The wifi worked mostly well (I was there for two nights only) which came handy since TV had nothing special and most channels are dubbed to Spanish. My booking came with an american breakfast included, with eggs, coffee and some pastries. I had room service one night and due to an event that was going on in the hotel, which caused the hotel restaurants and bars to close to the non participants of the said event. The chef was kind to provide me with a salad that was not listed in this hotel but only in the main hotel. I read most reviews online and was afraid that would not have hot water or internet, but luckily I had it all. The internet was even good enough to watch Netflix.

The hotel was very very expensive! The value for money was not there, although the free room upgrade to a partial sea view was a nice touch. The service needs to be improved tremendously. The receptionist was very cordial but nothing warm and welcoming, you come back and no one greets you, for much less that the price I paid, I have felt very much welcome. This is part of the other larger hotel few minutes from there and all guests that want to lounge at the beach come to this hotel but the space is very very limited. Very few lounge chairs close to the beach and guests book and keep the chairs all day even when they go back to their rooms. I stayed from December 30 to January 1, so the hotel had an event for the new years eve. However, they closed all the restaurants and bars for the event and guest only had the room service option which, apart from being limited was also charged delivery and tips. If you are going to close the restaurants at the hotel, then given them reasonable options, so they should have removed the delivery and tips should optional. TV options have to be improved, granted that people dont go to these places to watch TV, for that price (almost USD2,000 for two nights), guests should have more, not only TV channels but food options and much better service. One last thing is that the sink didnt drain the water quickly, which again for this price, it shouldn't happen.

8.0

Jan 2023

excellent service, lively location and lots to do.

beautiful room and lots of day beds, was always able to find a place to lounge.

pool is small but you have access to the other rooftop pool at Thompsons a few blocks away which is beautiful

9.0

Nov 2022

Very clean and conveniently located hotel

Location was very central and convenient, comfortable bed with comfortable pillows and comforter, cleanliness, distance to beach

Loud music which wasn’t very good most of the time. Some of it was the hotel's own DJ, but some of it was from nearby restaurants, etc.

10.0

Nov 2022

unbelieve place loved it

everything except the food

the food

7.0

Nov 2022

overall enjoyed my stay, hotel was up to standards, but didn’t love the loud and tasteless music

location, comfortable bed, cleanliness, distance to beach

loud music which wasn’t very good most of the time

9.0

Nov 2022

Great hotel- Staff exceptional and location is perfect

this property is perfectly situated to the beach and only 1 block to 5th Avenue shopping and restaurants. it is the perfect location. nice size- nice pool and loungers on beach and cabanas by the pool. loved everything. have stayed at larger properties but I prefer this smaller boutique style. i loved the bathroom setup with 2 closets. plenty of hangers and drawers and the separate shower and toilet area.

the only thing is there are other restaurants and a hotel - The Carmen- that have loud music next door—not the fault of this hotel so not holding against them but you will need ear plugs- and you will not have a problem. other than that- absolutely perfect great little restaurant 3 steps out of lobby for coffee and drinks - will come back

10.0

Oct 2022

Amazing getaway

Couldn't be happier with the choice of Thompson. Location was perfect, very clean,beautiful and spacious rooms, comfortable bed, heated floor beside the bed. Service was amazing by the pool and beach area. I would highly recommend and would definitely return.

4.0

Oct 2022

Just go to Cabo

location

We stayed in the top floor King Suite with a plunge pool. No hot water, uncomfortable bed, smelled musty, several water stains & rust at hinges. Food & beverage subpar; beer severed at almost room temperature. Ate all meals off property, the best place was across the street, Muza surf bar. The bedroom floor was always wet. We had to leave the balcony doors open to dry them out and wait until night to close them. Plunge pool was disgusting- never even used it. This was obviously a rehab property, toured the Thompson in town. It was worse.

6.0

Aug 2022

Relaxing and underwhelming

Quiet during the time I went to the hotel. I expected more people to be there to mingle with but it was very quiet weekend/week during my visit. They cleaning staff/housekeeping were amazing. Great attention to detail.

No fun, boring. More activities and lively activities.

7.0

Aug 2022

Good

Location was great- right off fifth Avenue and off the beach. Full access to the other Thompson hotel which had a gym and a wonderful rooftop pool. Ten minute walk to get the ferry to Cozumel which was very convenient.

Fresh water was only available during certain hours at the front desk (after 11am until late afternoon) and the nespresso machine in the room was not provided- it cost extra money. These simple extras would have made the difference between a good stay to a great stay.

8.0

Jul 2022

Great value in the heart of the party zone.

We loved the spacious room, terrace, and calm of the space. It is far enough away from the very clubby section a few blocks away, and insulated from that noise.

The valet parking situation is very inconvenient, which we understand is due to the location and laws regarding the closed streets. But when you have had a long day and are returning to the hotel, it's a challenge to find parking and walk back to the hotel, then return the next day to get your car.

8.0

Jul 2022

Very good

Excellent Location

Breakfast was ok

10.0

Jul 2022

Amazing hotel! Felt very relaxed and pampered.

This hotel was amazing! very modern, clean, peaceful, in front of the beach, in downtown near everything.

there was nothing I didn’t like

10.0

Jun 2022

Loved every minute and worth every penny.

facilities, location, staff, pool/outdoor lounge area and security was phenomenal.

Not enough clarity about prices in the room for snacks. beverages and bar area.

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $116 per night. This rental is $3 less expensive than the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Thompson Playa Del Carmen Beach House, by Hyatt. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Thompson Playa Del Carmen Beach House, by Hyatt. Enjoy the water!

Is Thompson Playa Del Carmen Beach House, by Hyatt pet friendly?

Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Thompson Playa Del Carmen Beach House, by Hyatt?

We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.

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4.1

Excellent(739 Reviews)

Thompson Playa Del Carmen Beach House, by Hyatt

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Thompson Playa Del Carmen Beach House, by Hyatt

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Reviews

FAQs

How much does this resort cost compared to others in Playa del Carmen?

Is parking included with this resort?

Is there a pool at this resort?

Is Thompson Playa Del Carmen Beach House, by Hyatt pet friendly?

What amenities are available at Thompson Playa Del Carmen Beach House, by Hyatt?

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