Viceroy Riviera Maya, a Luxury Villa Resort

Viceroy Riviera Maya, a Luxury Villa Resort Resort in Playa del Carmen

About this resort

Situated in Playa del Carmen, this charming resort for $161 per night is a fantastic choice for your next break. Located on the coast of Xcalacoco Beach 10 minutes outside of Playa del Carmen, this luxury resort and spa situated in the tropical rainforest features a restaurant.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Map of Playa del Carmen

Nearby attractions

Viceroy Riviera Maya, a Luxury Villa Resort

4.4

Excellent(85 Reviews)

Resort in Playa del Carmen

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Great for pets

Includes essentialsPool, Pets allowed, Air conditioner and more

$$$$

About this resort

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Map of Playa del Carmen

Nearby attractions

Reviews

4.4/5.0

Excellent(85 Reviews)

100% verified reviews

10.0

Aug 2023

All of our needs were anticipated, and exceeded.

The property was gorgeous. Very well maintained. The spa was stunning as was the gym. Our room was so calming and pretty. We had a really relaxing time.

I can’t think of anything

9.0

Jul 2023

Got to spend the best time there with my fiancé ❤️

Exclusivity!!! The Villa had everything we needed. We stayed in 3 out of 4 days. Room service menu was Amazing!! And the staff promptly responsive to our needs!!! I love it there. Will def’ return.

MOSQUITOS!!!

7.0

Apr 2023

Great service but food wasn't 45 star quality

The staff and location were great. Very disappointed in the food

Food

10.0

Mar 2023

most beautiful experimace thanks to the staff and everyone else in the facility!

exceptional customer service!!!

facility clean and staff most professional!!!

10.0

Jan 2023

The perfect high-end romantic stay for couples

This was our second stay, and it was even more amazing than the first. The rainforest vibe feels very private and secluded. The villas are very comfortable and well appointed. Our villa had a beautiful outdoor shower, private pool, plus a large bath inside, and the bed and furnishings were all very comfortable. The nature of the individual accommodations means there’s never many guests around. The service is exceptional in every area. The food is excellent also. And there’s almost never any children around! This is literally the only place we will ever stay on the whole east coast of the Mayan Peninsula.

At times the rave-style music from the neighbouring resort was obtrusive, but only during the day. But it’s difficult to escape that anywhere along this coast.

2.0

Dec 2022

Will never stay here again. poor service.

small boutique feel. wonderful spa.

poorly managed. my room was right next to the pool area during the same week as a large wedding. they should have required the wedding party to do a buy out. they took over the facility for more than half of my 5 night stay. the two day festivities were LOUD. Loud talking, loud music. The night of the wedding reception, the reception music was so loud I could not hear phone calls or even movies. And they ran late into the night so there’s nothing you can do but suffer. I came to the viceroy for peace and to restore. It was anything but that. Yes. they gave me one night free but that was after going off on the night manager. They should have been falling over themselves to accommodate the guests that were suffering through the several days of someone else’s wedding festivities. Also the hotel has 41 villas/suites. The wedding guests easily took over more than half.

9.0

Dec 2022

A wonderful hotel which is let down by poor cooking and some totally untrained staff

The location was excellent.

Fried eggs were very badly cooked probably by someone with no cooking skills. The coffee was luke warm each day and very seldom was it served with sugar and sweeteners. The bread you serve is really appalling US supermarket type bread. I was told it was made on the premises. If this is so you need to employ someone who makes real bread. Why no fresh orange juice? Oranges out of season? I think it's the middle of the season in December.

7.0

Nov 2022

Overall, it was still a good experince and we felt good about the place. We left with positive feelings.

We have stayed 5 nights at the hotel for our honeymoon in the superior villa with the private pool. To start with, the welcoming staff was extremely nice and we loved the personal touch with handmade soaps and mezcal tasting ritual at the arrival. The villa was even bigger than expected, beds are comfortable. we had a very good spa experience; highly recommended. Loved the privacy and overall feeling of the place.

Since the hotel has the “jungle” concept we were ready to have some “visitors” during the night just as our previous accomodation in Tulum; which was conceptially fine. However our experience in Viceroy was rather traumatic for me. At the first night, I woke up with some sort of scratching noise followed with a couple of animal footsteps and when I looked up, I saw a beaver rushing out of the roof. That was sleepless nights all the way for me. The hotel manager was very helpful and placed us in another villa for the night and promised to have the gaps in the roof filled by the morning however every night, hearing animals walking and making noises above us kept me sleepless as I was not sure if we will have another animal inside; again. Also as the insulation is the issue by the nature of the how villas were built, be ready for extremely loud music from another hotel or club nearby (not sure) until 2:30am on Saturday. The other days they stop by 9-10pm. Another unexpected feature from a luxury resort is the staff around the pool area. They are constantly next to you to ask you whether you would like something to eat or drink up to a point that becomes very disturbing. I have seen many comments about how attentive they are and how wonderful their service is so it may be a cultural thing for me to feel like this behaviour was more for being pushed for “consuming” rather than “being taken care of”. The hotel has a romantic setup with a calmimg atmosphere, I don’t want someone constantly interrupting my space and time to ask what I would like to drink more.

9.0

Sep 2022

Superb

Too much noise (loud Music) from next dooor hotel

10.0

Aug 2022

Exceptional property,location and highly recommended for the discerning traveller.

All amenities were top quality,the food was fantastic and the service world class. We stayed in one of the two ocean front villas,which i recommend highly. Will definitely be returning very soon. Thank you Viceroy and the best host Edgar i have encountered anywhere in the world.

9.0

Jul 2022

simply amazing

everything was amazing. also they were super kind with our small dog

pool in the villa, the villa and the service to our dog

10.0

Jun 2022

This place is Paradise! Really!!!!!!

We fell in love with this property and are definitely planning on coming back. We stayed in the Signature Villa and loved the privacy of our own little backyard oasis with a plunge pool. The staff was Amazing!! The food was delicious!! Everything was Perfect!!!

N/A

7.0

Jun 2022

we had a nice time but overpriced

lovely spacious room with private pool

overpriced food and drink menu should be more expansive hotel next door plays loud music to the early hours

9.0

May 2022

Fabulous. Great room, great service, great place.

The hotel is beautiful, from the spacious villa room to the pool and public areas. Everything is done very very well. The staff are lovely, arranged everything for us and had great recommendations. And lots of great little touches like surprise balloons and cocktails for my partner’s birthday. Really wonderful place.

The only thing I can think of to bear in mind is this is a small boutique place, and although you’re not far from Playa del Carmen it’s also quite isolated. As a result, the food/menu options are a bit more limited than they obviously would be at a larger resort. That’s ok and the food was great, but you might be hoping for more variety.

10.0

May 2022

The most relaxing and luxurious stay ever!

Viceroy exceeded any expectations we had! The grounds were stunning and the staff were so friendly and helpful at every turn. If we could have stayed longer, we would have!

Nothing!

6.0

May 2022

Good room and facilities, beach and staff could be better

Facilities, pool and rooms very good

Service not so good, lack of different types of food Delay in service for calling a taxi, causing the lost of a scheduled travel. Bech was not as expected

10.0

Mar 2022

Absolutely phenomenal hotel. The service was amazing and the attention to detail is incredible.

everything!!

nothing

9.0

Mar 2022

A week in a tropical paradise

Beautiful location. Very friendly and helpful staff.

Possibly alcohol content of cocktails was rather weak.

9.0

Feb 2022

Perfect for our honeymoon and we felt so welcome and looked after.

You actually feel like you’re in the jungle. We had quite a few visitors to our villa including spider monkeys and raccoons. We just loved that. And the beach with the seating and eating set up spot on. Perfect for relaxation. The staff can’t do enough to help out and make your stay as best it can be!

My only constructive criticism is that there was some leaking into our villa when it rained really hard but they came and sorted it out really quickly but maybe a more permanent solution could be put in place.

10.0

Feb 2022

A dream.

The hotel is amazing. The rooms (villas) are a dream. the service is incredible. every detail is taken into account. amazing also the attention on gluten free food.

nothing. everything was superlative.

7.0

Feb 2022

Good

Beautiful location, very friendly staff - well most of them breakfast great lovely villa bit noisy with fans and adjacent staff area

lack of choices for dinner, which when it came looked fancy but totally lacked flavour - very expensive did not like lack of choice on specialty food nights and again very expensive for what you got

9.0

Jan 2022

Superb

service was impeccable, staff always made an effort to remember your names etc and were all friendly and helpful. beach was great, plenty of beds and loungers in front of the hotel pool. room was great, with an outsde shower and heated plunge pool.

only downsides were the costs of the massages in the spa, which whilst fantastic, were three times the cost of what you could get on the beach 50 yards away. it was also slightly painful booking some scuba diving, which we eventually did, which again was great with a top divemaster but the price was very expensive as the hotel took a commision.

10.0

Jan 2022

just wonderful, beautiful property with incredibly attentive and caring staff

v special and attentive service

nothing

10.0

Jan 2022

Exceptional

great resort for couples! Intimacy is guaranteed. We did not felt we have to go out anywhere. Great resort with superb stuff!! Thank you!!!!

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $116 per night. This rental is $45 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Viceroy Riviera Maya, a Luxury Villa Resort. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Viceroy Riviera Maya, a Luxury Villa Resort. Enjoy the water!

Is Viceroy Riviera Maya, a Luxury Villa Resort pet friendly?

Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Viceroy Riviera Maya, a Luxury Villa Resort?

We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.

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3.9

Good(653 Reviews)

Viceroy Riviera Maya, a Luxury Villa Resort

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Viceroy Riviera Maya, a Luxury Villa Resort

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Reviews

FAQs

How much does this resort cost compared to others in Playa del Carmen?

Is parking included with this resort?

Is there a pool at this resort?

Is Viceroy Riviera Maya, a Luxury Villa Resort pet friendly?

What amenities are available at Viceroy Riviera Maya, a Luxury Villa Resort?

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